IT Operations Manager

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  • Location: England, West Midlands, Warwickshire
  • Salary: GBP 60000 - GBP 65000
  • Start Date: 29/10/2026
  • Contract Type: Permanent
Do you want to own process and drive structured change for a growing network and cyber security business?

They have broken through a revenue plateau and are growing again. Right now too much knowledge sits in a few people's heads, so this hire builds the processes, documentation and central service management system that will let the business scale.

You will sit on the senior leadership team, with a clear route to a Head of Operations role and you will:
  • Design and embed processes and documentation across operations
  • Lead the rollout of Halo for tickets, SLAs, escalations and knowledge
  • Manage a small technical team plus outsourced service desk and NOC partners
  • Report operations KPIs to the leadership team every month

What you will bring:
  • Service delivery or operations management in an IT services, MSP or ISP business
  • ITIL style process design and a real eye for detail
  • A networking or infrastructure background to help with your knowledge of day to day

The package: £60,000 to £65,000, 33 days' holiday, pension, private medical, plus a share option scheme after probation.

The role offers a hybrid setup of initially three days a week in the Stratford upon Avon office for the first six weeks to help you get settled in, then 2 days a week going forward.

If this is something of interest, click apply as we have interview slots available!

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