Customer Support Executive

Location: Solihull
Salary: Up to GBP18000 per annum + benefits
Start date: tbc
Contract type: Permanent

You're a people person, you like chatting, understanding and problem solving. Because of this, you work in customer services, and you're good at it. But sometimes you wonder if there is more, could you be doing something that still allows you to spend your day interacting with people, but pushes you that little bit further. If there was something like this, you know you'd be good at that too.

You also probably know this isn't a normal Customer Support advert. It's not. That's because this isn't a normal company. Most Customer Support roles just want someone to sit at a desk all day and stay there for a few years before they get bored and move to a new company. This company don't want that, they want to train you, support you and upskill you, so that you stay with them for years and years and fulfill different positions throughout the business. They want to give you experience that will serve you well for the rest of your career. Opportunities like this don't come around often.

ROLE: Customer Support Executive - 1st Line Support

SALARY: £18,000 + Excellent benefits package

LOCATION: Solihull, West Midlands

The Role:

For this role you will be the face and reputation of the company and will be the single point of contact for all customer software problems across the UK and internationally. You will be trained to understand their software product and will be responsible for logging incidents, troubleshooting problems, and solving as many issues as you can. You will escalate any problems that you are not familiar with to a 2nd line support team. You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service.

The ideal candidate will have come from a service based background, working in any industry providing customer or service desk support. You will have a desire to work within IT, take ownership of problems and be able to demonstrate excellent customer service and communication skills.

The right Customer Service Executive - 1st line support will have the following:

· 1 year+ experience of dealing with inbound IT calls and providing exceptional customer service
· Excellent communication and interpersonal skills
· Excellent customer service skills
· A desire to progress within a company
· A natural problem solver

Skills: Helpdesk Analyst, 1st line support, software support, Customer support, Service Desk, IT Support, Service Desk Analyst, IT, Problem Solving, Help Desk

Eloise Dugmore
For further information about the role, please contact:

Eloise Dugmore

📞 01789 269677
Email me

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