Customer Support / Service Delivery

Location: Solihull
Salary: GBP18000 - GBP23000 per annum + package
Start date: asap
Contract type: Permanent

Are you working in a solutions provider and feel you have hit a brick wall? Are you a customer service Guru excited by joining a rapidly growing business and furthering your career? If so, continue reading!

One of the leading UK Internet Service Providers are seeking a customer support advisor to join at an exciting time for the business as in the last 18 months they have acquired four organisations, with plans to grow further. With the organisation expanding there has and will continue to be opportunity for the customer support advisors to progress their career, moving in to varying divisions of the business.

The successful customer support adviser will join the busy, vibrant service delivery team, providing a face for the business, developing key relationships and expanding your technical knowledge. You will take ownership of customer delivery and in life support, ensuring that the organisation maintain a customer focused approach to providing great customer service.

Customer Support Advisor responsibilities:

* Managing both direct customer and reseller requests
* Using their CRM/Ticketing system to manage customers requests
* 1st line fault diagnostics
* Using web portals to place orders with key partners
* Updating customers records/file management
* Handling complaints

Customer Support Advisor skills/experience:
* Strong customer support or customer service background
* Excellent communication skills
* Computer literacy MS Excel, Word, Outlook
* Strong team working skills

The successful candidate will be responsible for supporting internal and external users, taking support calls from the business as well as their customers. You will need to demonstrate excellent customer service skills, communicating effectively with technical and non-technical users via the telephone, email and web portal. This is an opportunity to be part of a growing, ambitious business where people development is seen as being critical to future success

All vacancies are exclusive to Big Red and should you feel you meet the criteria and you are interested in the vacancy being listed please apply ASAP through this job posting as we have interview times available!

James McLaughlin
For further information about the role, please contact:

James McLaughlin

📞 01789 269 677
Email me

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