1st/2nd Line Application Support Technician

Location: Atherstone
Salary: GBP26500 - GBP30000 per annum
Start date: After Notice Period
Contract type: Permanent

A 1st/2nd Line Application Support Technician is needed by a growing global retailer who are rapidly eating up market share!

As a 1st/2nd Line Support Technician, you will work in a dynamic environment to support EPOS and business critical systems for stores nationally. The 1st/2nd Line Support Technician will be exposed to clear progression paths, training, and regular development reviews within a larger National IT department.

ROLE: 1st/2nd Line Application Support Technician

SALARY: £26,500 - £30,000 (incremental), plus pension scheme, 5 weeks holiday & bank holidays, free parking, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme, online discounts, excellent training and development

LOCATION: Atherstone (commutable from Birmingham, Sutton Coldfield, Dudley, Solihull, Redditch, Warwick, Leamington Spa, Rugby, Coventry, Leicester, Loughborough, Burton on Trent, Cannock)

This is a fantastic time to be joining this growing business as they continue to develop their National IT function and recognise their people are their most prized asset.

1st/2nd Line Application Support Technician responsibilities:
*Provide 1st and 2nd level support to regions and stores, escalating relevant issues to stakeholders
*Maintain an incident log to identify common themes
*Execute rollout plans in collaboration with regions and external suppliers when needed
*Maintain an understanding on user requirements
*Support and maintain systems, conducting daily checks ensuring seamless operations

The ideal 1st/2nd Line Application Support Technician will demonstrate:

* Ability to identify, develop, track and manage business requirements
* Technically minded yet business driven
* Excellent listening, interpersonal and communication skills
* Ability to effectively prioritise and execute tasks while under pressure
* Experience working in a team-oriented, collaborative environment
* Self-motivation
* Experience working with a ticketing system

Dont hesitate to send your CV to me at dominics@bigredrecruitment.co.uk or if you dont have this ready, call me on 01789 269 677 for more information… Time is of the essence!

Keywords: EPOS, 1st line, first line, 2nd line, second line, support, analyst, Application Support Analyst, SQL, MS, Microsoft, Active Directory, PowerShell, PostgreSQL, IT Service Management, ITIL, Help-desk, Support-desk, Customer Service, Retail, IT, National IT, Solutions, Incidents, Test, Technical Issues.

Dominic Savolainen
For further information about the role, please contact:

Dominic Savolainen

📞 01789 269677
Email me

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