Support Analyst

Location: Tewkesbury
Salary: GBP26000 - GBP30000 per annum
Start date: ASAP
Contract type: Permanent

Do you have an inquisitive mind? Are you seeking an opportunity to join a forward thinking global business? Looking for a new challenge? Look no further...

You will be working for a Tewkesbury based business who are seeking a 1st Line Support Analyst to join their growing organisation on a permanent basis. You will be a driven and passionate candidate, seeking the opportunity to develop your technical knowledge and work as part of a team delivering a truly market-leading solution. This means you will be supported by experts in their field and be able to deliver a first class service as a result.

As a Support Analyst you will be responsible for:
*Providing support to the UK and International customer base for technical enquiries
*Enquiries will be logged via a ticketing system, prioritised, and then responded to via telephone and email, keeping customers updated throughout the process
*Working closely with 2nd line engineers and the sales team to ensure all enquiries are actioned within designated timescales
*Recreating field reported problems, assisting the development team to correct the faults
*Providing engineer and end user training, there will also be a requirement to travel to customer sites up to 10% of the time - this may include international travel
role will be challenging from the go, and a fantastic opportunity as a 1st Line Support Analyst to further your career within a growing company. The client places immense importance on attitude, therefore as the ideal candidate you will have a real passion for delivering solutions that meet customer expectation and a desire to be part of a growing, successful and ambitious company.

If you have an Industry related degree or HND qualification this would also be an advantage.

If successful you will be required to complete security vetting

Big Red is a specialist IT Recruitment agency who provides both contract and permanent recruitment solutions. All vacancies are exclusive to Big Red and should you feel you meet the criteria and you are interested in the vacancy being listed please apply through this job posting.

For further information please contact Ellen on 01789 269 677

ROLE: Support Analyst
SALARY:GBP26,000 - GBP30,000 per annum (depending on experience) - working 37.5 hours per week
BENEFITS:25 days holiday, Life Insurance, Pension Scheme, Free Parking, Subsidised Canteen

Apply online here.


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