Service Desk Analyst/ 1st Line Support
Salary: GBP110 - GBP120 per day
Start date: ASAP
Contract type: Contract
Want to join a dynamic and growing market leading organisation? Do you enjoy the fast- paced environment with a focus on customer service? A 1st Line Support Analyst / Service Desk Analyst is needed for one of the UKs leading organisations. Working from their offices in Warwick you will join a busy team who currently deal with all IT Support calls for the entire UK based estate.
You will take full call ownership from logging the support calls that come in to the helpdesk, to working with users to resolve IT issues and offer a fix where appropriate. The successful candidate will have excellent interpersonal skills and be extremely customer service focused. You will be experienced in dealing with users over the phone and logging their calls onto helpdesk systems. You will also be experienced in dealing with a variety of IT problems and ensuring that they are resolved to their customers satisfaction.
There is also the opportunity to become involved in the requests process and being responsible for the building and deployment of multiple bits of hardware to support the field teams, this consists of items like; Laptops, Microsoft surfaces, IPhones and IPads. The ideal candidate will have the following experience:
·Using call logging systems
·Experience of supporting Windows technologies
·Basic Networking skills
·Hardware troubleshooting skills
·Experience / Exposure to Active Directory, MS Exchange, MS Office
Day Rate: GBP110 - GBP120 a day
Excellent customer service and communication skills are essential as you will be liaising with users of all levels as well as a number of 3rd Party Suppliers.
Big Red has this role exclusively and we have interview slots available. To be considered please send through your CV ASAP!
Key Words ; 1st Line Support, Service Desk, Windows, Acitive Directory, Exchange, Application Support, Network, ITIL, Customer Service.
For further information about the role, please contact:
Christopher Duggan📞 01789 269677
✉ Email me