Customer Experience Manager

Location: Birmingham
Salary: GBP50000 - GBP75000 per annum + Benefits
Start date: ASAP
Contract type: Permanent

A forward thinking, innovative, global organisation based in the centre of Birmingham are looking for a Customer Experience Manager to work with the companys top accounts across a wide variety of sectors, including; Banking, Retail, Automotive and Hospitality.
You will be responsible for managing the relationships with some of the companies leading clients, coordinating the internal Insights team and liaising with the customers Operations teams, delivering actionable insights to help improve customer experience.

The Customer Experience Manager will take a consultative approach to supporting this organisation in not only ensuring the current day to day requirements are delivered, service expectations are exceeded but also looking ahead to solve issues through new innovations and solutions.

The successful Customer Experience Manager will be able to demonstrate:
* Strong client service capabilities - communication, collaboration and promotion of differentiators and new products to retain long term relationships.
* Demonstrate building credible relationships with people of various levels
* Previous Project Management or Account Management experience
* Excellent presentation, public speaking skills and general product awareness
* Candidates must also have at least a 2:1 degree.
* Show efficiency and a sense of urgency when dealing with key individuals

This is an excellent opportunity for a motivated, driven candidate looking to progress their career in a globally recognised company.

Big Red Recruitment are working exclusively on this opportunity, interview dates are confirmed for November. For more information, please get in touch as soon as possible.

Customer Experience Manager
GBP50,000 - GBP75,000
Birmingham City Centre

Key Words - Customer Success, Customer Experience, Account management, Project Manager, Customer Feedback, Customer Journey, client retention, customer support, product knowledge, Customer insight, CX, CXR, contract management, engagement, client management, customer journey mapping, voice of the customer, Banking, Automotive, Retail and Hospitality Sectors.

Christopher Duggan
For further information about the role, please contact:

Christopher Duggan

📞 01789 269677
Email me

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