Customer Support | Customer Service (Technology business)

Location: Cirencester
Salary: GBP18000 - GBP25000 per annum + free food! Shift Bonus
Start date: ASAP
Contract type: Permanent

Have you got fantastic customer service experience, curious about technology and interested in developing your career in a digital first environment?

Look no further, we are working with a successful technology business providing market leading solutions to a variety of enterprise scale, household names. We want to hear from you!

ROLE: Customer Support | Customer Service

SALARY:£18,000 - £25,000 (dependant on experience)

BENEFITS: Excellent, collaborative working environment, bonus, accredited training courses, health insurance, pension scheme, life insurance, breakfast and lunch provided, laptop, 33 days holiday, regular social events

LOCATION: Cirencester, commutable from Swindon, Gloucester, Cheltenham, Stroud, Chippenham, Stow

You will be delivering Customer Support | Customer Service through 1st line remote support for products and services while working efficiently and effectively within a relaxed, close knit team.

This is a busy, important role which will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK.

Customer Support | Customer Service skills required:

* Experience delivering excellent customer service
* Technical curiosity
* Be able to effectively communicate with key stakeholders insuring a high business standard

Customer Support | Customer Service desirable yet not essential skills:

* An understanding of Windows desktop operating systems and applications.
* Experience working with bespoke software applications or a relevant degree

The organisation are looking to double their support function so this is the perfect time to be joining. Training will be thorough for those with no previous IT experience and you will be put through accredited training courses.

*Please not there are shift patterns with this role*

Big Red is a specialist Technology recruitment partner who provides both contract and permanent recruitment solutions. All vacancies are exclusive to Big Red and should you feel you meet the criteria and are interested in the vacancy please apply. Interview dates are confirmed for December.

1st Line Support, Desktop Support, Customer Support, Customer Service, helpdesk analyst, service desk analyst, IT support, technical support

Emily Cumming
For further information about the role, please contact:

Emily Cumming

📞 01789 269 677
Email me

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