Application Support Team Lead

Location: Milton Keynes
Salary: GBP28000 - GBP35000 per annum + benefits
Start date: ASAP
Contract type: Permanent

Application Support Team Lead

A leading international software company is looking for an enthusiastic Application Support Team Lead to join a busy and growing team, providing support to thousands of users across multiple locations. Progression is offered for ambitious candidates.

Milton Keynes, Bedfordshire

Up to GBP35,000 + Great Benefits (25 days holiday + Bonus + health care)

Role hours- The team covers between 8am and 6pm in various shift patterns (e.g 9:00 am- 5:30 pm)

Skills Required

·IT Support Experience
·Strong Leadership Skills
·Problem Solving Skills
·Passion for customer service best practice
·Customer Relationship Management
·Line Management

Desirable but not required

·SQL knowledge
·Application support
·IT Service Management (ITSM)
·Request management

The Role

An IT Support Team Lead is needed for one of the UKs leading software suppliers. Working from their International Head Quarters in Milton Keynes, you will lead a team of 6 Application Support Analysts who currently deal with all IT Support calls and change requests / installs for the entire customer base. You will be responsible for the performance of this team and will be tasked on improving the quality of the customer service provided, as well as improving the processes to make the team more efficient. You will be a proven leader, able to motivate teams and help them deliver to defined targets, monitor team performance and achievements, and undertake performance reviews. Your time will be split between management and IT support, and therefore its not a completely hands off management role.

The Company

This global organisation has over 17 years experience of developing cutting edge software solutions to the UK and International markets, and is currently experiencing fast growth. They pride themselves on their focus towards customer service, and encouraging staff to develop and deliver their full potential. This is a great role for someone that wants to progress in a dynamic and forward thinking business. The company also has offices in Boston, USA, and Auckland, New Zealand.
Big Red Recruitment is recruiting for this role exclusively and has interview times already booked. Please apply or get in touch to discuss the role.

David King
For further information about the role, please contact:

David King

📞 01789 269677
Email me

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