Customer Support Executive

Location: Solihull
Salary: GBP18000 - GBP20000 per annum
Start date: ASAP
Contract type: Permanent

Client Support Executive
- 1st line support

An exciting opportunity has become available with our market leading, heavily invested client!

They are seeking an enthusiastic, positive and customer service focused individual to join their growing IT Support Team. This role will give you the foundation to learn and expand your knowledge and experience in a customer service or IT support role and progress your IT career.

ROLE: Customer Support Executive - 1st Line Support (no IT Support experience necessary)

SALARY: GBP18,000 - GBP20,000 + Excellent benefits package

LOCATION: Solihull, West Midlands

The Role:

For this role you will be the face and reputation of the company and will be the single point of contact for all customer software problems across the UK and internationally. You will be trained to understand their software product and will be responsible for logging incidents, troubleshooting problems, and solving as many issues as you are technically capable of doing. You will escalate any problems that you are not familiar with to a 2nd line support team. You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service.

The ideal candidate will have come from a service based background, working in any industry providing customer or service desk support. You will have a desire to work within IT, take ownership of problems and be able to demonstrate excellent customer service and communication skills.

The right Customer Service Executive - 1st line support will have the following:

· At least 1yr+ experience of dealing with inbound calls and providing exceptional customer service
· Excellent communication and interpersonal skills
· Excellent customer service skills
· A desire to progress within a company
· A natural problem solver

Skills: Helpdesk Analyst, 1st line support, software support, Customer support, Service Desk, IT Support, Service Desk Analyst, IT, Problem Solving, Help Desk

David King
For further information about the role, please contact:

David King

📞 01789 269677
Email me

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